Been waiting for a Parcel since Wednesday! first communication today off the driver advised will drop of my bike between 1600 and 1800.called him back at 1915 had is number saved tried to fob me off that his van had broke down! yes right and i'.m the King of England!!! poor service is one thing but blatantly being lied to is a whole new level!!
I read the drivers are independent and get paid 40p a parcel no wonder the service is appalling.
Shame on you Yodel Head office and shame on you companies who are still passing work there way!!! price before customer service as usual.Fed up of companies who set up call centres to put a barrier between the customer and the ones who pull the strings and milk the profits.
ordered a bike to be delivered yesterday! waited in all day 0800-1800 !no phone call no email to explain when i have paid for express delivery and gave the 24th as the delivery date why it never turned up! received a email at 1845 saying by order had been processed! 45 mins after the latest time to be delivered!sent 2 emails to customer services no reply! called customers services advised coming tonight(25th july) around 1800-1830 but could be up to 2030 -2100 at the very latest! 2030 and don't expect them to come now!Thats 13 hours of waiting when its 25 degrees c outside! i just want my bike and a explanation of what happened! this website does not allow to select no stars else i would of!!! update:Still no sign of my bike called them again today(26/07/2012)They advised on the yodel lorry/van coming today and guess what not happened again! They inform me they do no have a Customer care team and that they are well behind in responding to emails!! they have in fairness refunded the express delivery fee but that's no consolation!
Update ;Friday 27th July finally got a call from yodel today the driver advised he will drop it off between 1600 and 1800 guess what did not happen again!! called him back at 1915 as his number was stored in my phone.Tried to fob me off that the van broke down!Called the call center at Yodel i can't collect it myself!!
Still no contact from halfords have contacted Watchdog and will be contacting the press!
Shahzad Khan found this review useful
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