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Reviews (2)

NP Autoparts Limited

Disappointed but satisfied.

Regrettably the Mk3 o/s long arm wing mirror supplied was defective but thankfully NP sent another which was also defective. No fault of NP though as the fault is not apparent until fitted on the vehicle. NP have offered a full refund and arranged collection at no extra cost. There is justice in the world.

16 May 2013

Reply from npautoparts.co.uk

Faulty item received originally, we replaced it with a part from a different supplier, which had the same issue. The fault could not be seen until fitted to the vehicle.

Pharmacy2U

How to create the illusion of caring pharmacist?

Why, just call up the customer (using a cheap automated message of course, no pharmacist in his right mind would waste his profit on the personal touch when economy, impersonal recordings are available) and remind them to order that repeat prescription. And to create the illusion of a really caring pharmacist, give the customer the option of a call back at the end of the message. (No need for the pharmacist to staff this response service though, no, that will also eat into the pharmacist’s pocket. And besides why bother, the illusion of care has been created, the customer thinks that the lines really are busy, and the main objective of increasing turnover has been fulfilled.)

26 July 2012

Reply from Pharmacy2U

Dear Simon,

Please accept my sincere apologies you feel our automated repeat prescription reminder service is impersonal.
I can confirm we do care about our patients. This service was set up to ensure all our patients received a reminder call on time before their medication ran out.
I have noted your account to advise we will call you personally for future reminders.
If you require any further assistance please call our Customer Care team on 0845 8039033.
Kind Regards
Rachael

Simon´s profile

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Simon
Reviewer
United Kingdom

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