Paul Graves-Brown´s profile

Reviews (1)

Pixmania

useless

Item ordered and tracking at Bpost provided, fine. Then I check the website which claims they have attempted (and failed) to deliver the item at 4 o'clock in the morning (no card through the door needless to say). So, perhaps foolishly, I phoned Pixmania customer service - Bpost only seem to have a phone number in Belgium. Note that Pixmania's number is 0844 and charged at 5p per minute!

It took me 3 attempts to get through. On the first 2 I was cut off after 5 minutes. Third attempt I did speak to them (after a further 5 minutes). Agent tells me that the information on the bpost website is wrong and item is out for delivery. I point out a)that that isn't very helpfull and b)that its already cost me 75p to phone them. Usual waffle about how they are sorry, blah blah.

I have bought from Pixmania before (once) but won't do so again.

30 July 2012

Reply from www.pixmania.co.uk

Hello
Thank you for your review. I am sorry if the status on the BPOST tracking did not accurately portray the status of the delivery and that you had problems connecting to our after sales service centre.
I would be happy to contact our transport department to ensure the delivery is made as soon as possible and that direct feedback is given.
Please contact me one rachel@pixmania.com with your order details so that I may contact transport on your behalf.
Best Regards
Rachel

Paul Graves-Brown´s profile

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Paul Graves-Brown
Reviewer
1960
Llanelli, United Kingdom

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