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Reviews (1)



Item ordered and tracking at Bpost provided, fine. Then I check the website which claims they have attempted (and failed) to deliver the item at 4 o'clock in the morning (no card through the door needless to say). So, perhaps foolishly, I phoned Pixmania customer service - Bpost only seem to have a phone number in Belgium. Note that Pixmania's number is 0844 and charged at 5p per minute!

It took me 3 attempts to get through. On the first 2 I was cut off after 5 minutes. Third attempt I did speak to them (after a further 5 minutes). Agent tells me that the information on the bpost website is wrong and item is out for delivery. I point out a)that that isn't very helpfull and b)that its already cost me 75p to phone them. Usual waffle about how they are sorry, blah blah.

I have bought from Pixmania before (once) but won't do so again.

30 July 2012

Reply from

Thank you for your review. I am sorry if the status on the BPOST tracking did not accurately portray the status of the delivery and that you had problems connecting to our after sales service centre.
I would be happy to contact our transport department to ensure the delivery is made as soon as possible and that direct feedback is given.
Please contact me one with your order details so that I may contact transport on your behalf.
Best Regards

Paul Graves-Brown´s profile

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Paul Graves-Brown
Llanelli, United Kingdom