I had to explain several times to the agent the background to the situation regarding us taking out a loan, I still don't think she understands.
I felt she was a bit pushy about offering to send a rep out to see me, I had to decline the offer 3 times and ask her to send the paperwork in the post to me. She was very quick to brush over the fees that they charge - 25% + VAT. Overall I am seriously considering calling another claim company to see if they can be more helpful and less pushy. The agent also seemed shocked that I rejected the additional marketing from third party company's... and surprisingly since yesterday I have had loads of junk e-mail offering me all sorts so I am guessing they have passed my e-mail address on.... Overall rating of the phone call and the service of the agent 3 out of 10.... would I recommend them to anybody else - NO.
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