Frances Hunt Furniture

Excellent furniture - shame my order was wrong twice..

We purchased the rook bedroom furniture at the end of May 2012 and was advised there would be a 3 week wait for delivery. After 3 weeks i had heard nothing so i contacted Frances hunt to be told i would have to wait another 10days..

The furniture arrived without 2 mirrors that i had paid an extra £100 for. So i then had to wait another 3 weeks to have these delivered.

When they came to fit the new mirrors - only one had been sent!! After telling them to forget the mirrors and give me a refund, i was told i had to wait until the next day for the paperwork to be signed off by the delivery driver.. 2days later I am still waiting for a phone call back let alone a refund!!

The furniture however is lovely. I specifically wanted cream gloss and walnut (not widely available) - this furniture looks stylish and good quality. Not like the B&Q range where the backs are made of cardboard..

So all in all i am pleased with the purchase but not so much with delivery and organisation of Frances Hunt

Deepa Amrat found this review useful

13 August 2012

Reply from Frances Hunt

We appreciate your feedback, please accept our sincere apologies with the issues that you have faced during the delivery process. Unfortunately mistakes can happen, but I assure you that we are doing our upmost to prevent this happening again in the future.
We are very pleased that you like the style and quality of the Rook furniture that you have purchased.

Kind Regards

Frances Hunt Furniture