We purchased the rook bedroom furniture at the end of May 2012 and was advised there would be a 3 week wait for delivery. After 3 weeks i had heard nothing so i contacted Frances hunt to be told i would have to wait another 10days..
The furniture arrived without 2 mirrors that i had paid an extra £100 for. So i then had to wait another 3 weeks to have these delivered.
When they came to fit the new mirrors - only one had been sent!! After telling them to forget the mirrors and give me a refund, i was told i had to wait until the next day for the paperwork to be signed off by the delivery driver.. 2days later I am still waiting for a phone call back let alone a refund!!
The furniture however is lovely. I specifically wanted cream gloss and walnut (not widely available) - this furniture looks stylish and good quality. Not like the B&Q range where the backs are made of cardboard..
So all in all i am pleased with the purchase but not so much with delivery and organisation of Frances Hunt
Deepa Amrat found this review useful
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