I ordered 2 cards one for brother and one for uncle, and ticked the box on both to ask for them to be sent direct to my brother. The site is obviously not user friendly as one card was sent to my brother and the other back to me. When the card I received arrived it was just in one envelope addressed to me and I have had to cross out my name and address and then use another envelope to send to my brother. I had to go out specially and buy a stamp and post the card which will now arrive late.
I have never had problems in the past but it seems that Hallmark are cutting back on costs. They are also impossible to reach by phone or email - still awaiting a reply.
I will not use them again, and would warn you of the problems so that you don't have to go to this trouble. This is the first time in 53 years that my brother has not received a card from me.
Hallmark made responded following this complaint and apologised and refunded my money. I was happy with this and will try ordering another card in the future and give them a second chance
I have used The Whisky Exchange several times and will certainly be using many more times in the future. There is a very good selection with prices to suit everyone. The delivery was very quick and the items all packaged very well.
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