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Reviews (2)

Hallmark

Hallmark cutting costs on orders - no customer service!

I ordered 2 cards one for brother and one for uncle, and ticked the box on both to ask for them to be sent direct to my brother. The site is obviously not user friendly as one card was sent to my brother and the other back to me. When the card I received arrived it was just in one envelope addressed to me and I have had to cross out my name and address and then use another envelope to send to my brother. I had to go out specially and buy a stamp and post the card which will now arrive late.
I have never had problems in the past but it seems that Hallmark are cutting back on costs. They are also impossible to reach by phone or email - still awaiting a reply.
I will not use them again, and would warn you of the problems so that you don't have to go to this trouble. This is the first time in 53 years that my brother has not received a card from me.

Hallmark made responded following this complaint and apologised and refunded my money. I was happy with this and will try ordering another card in the future and give them a second chance

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12 October 2012

Reply from Hallmark

Hello,
We are very sorry to hear that you had a bad experience with our service.
Please get in touch on 0845 094 5094 or email us at help@hallmark.co.uk and we will happily offer you a refund.
Apologies once again and we hope your brother had a good birthday.
Kind regards,
The Hallmark Team

The Whisky Exchange

Brilliant Service, Excellent Selection

I have used The Whisky Exchange several times and will certainly be using many more times in the future. There is a very good selection with prices to suit everyone. The delivery was very quick and the items all packaged very well.
Well done.

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Pauline Binns´ profile

profile image of Pauline Binns
Pauline Binns
Reviewer
Female, 1955
Bradford, United Kingdom

About

I am married and like to buy different whisky for my husband who loves to try different whisky's. He always has a whisky before going to bed and with the choices available at The Whisky Exchange he can try lots of different ones .
I have a son and daughter and three grandchildren 12, 9 and 18 months. It will be a while before they can try whisky so my husband will be safe until then.