Joanne Caddick´s profile

Reviews (1)

Lowcostholidays

What a disgrace

Reading everyone else's bad reviews mine might sound stupid however £400 is still a lot of money. I booked my flights to go to Brussels departing TODAY, I originally booked them at £135 each then there was a 'technical error' despite getting a confirmation email 24hrs later I was told that my card had been declined and I would have to re book, by then the flights had gone up to £200 each and they told me they were unable to sell them to me at the original price. I had to book the flights so unfortunately I went ahead and booked them through LCH.
Since I booked the flights I have received two emails and two answer machine messages asking me to call back urgently...at 14p per minute, but that's beside the point.
The calls and emails were to tell me that my flight time had been changed not once but TWICE meaning I lost a day of what was only a long weekend (4day break) away. As they had changed the flight times and I needed to be there earlier I requested a refund so that i could book another flight elsewhere which at first they refused, until I persisted then they contacted flybe who agreed to refund me my £400.
That was SIX WEEKS AGO! I've called twice a day since Friday they are refusing to send me a confirmation email that the money will be in my account in 24/48hrs because they refuse to commit to their LIES!! They said it was in my account today it is not and the bank no nothing about it!
WATCHDOG here I come, and that's a promise! I advise you all do the same!
Scumbags!
And it would be nice to speak to someone in an ENGLISH call centre!

27 July 2012

Reply from Lowcostholidays

Hello from lowcostholidays.com. We are very sorry to hear that you have had these issues with your booking. If you could kindly let us know your booking reference and a number we can contact you on, we will escalate the issue internally for you and get back to you. Many Thanks

Joanne Caddick´s profile

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Joanne Caddick
Reviewer
1986
Halewood, United States

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