I had the unfortunate experience of dealing with Jim the Duty Manager at B&Q Darnley Glasgow today. After being assured by a member of staff that i would be given my full refund in the method in which i paid (cash) in accordance with there returns policy, I was refused this on the grounds that it was too large an amount to be returned and I would have to wait for head office to send me a cheque. Knowing that this could take several days for head office to process and then another 5 days to clear in the bank, I reminded him of the company policy (which was displayed next to me on a large sign in bold letters) to which he said 'This is company policy, not my policy'. Citizens Advice, Solicitors, Head Office and then papers..Don't mess!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.