I had the unfortunate experience of dealing with Jim the Duty Manager at B&Q Darnley Glasgow today. After being assured by a member of staff that i would be given my full refund in the method in which i paid (cash) in accordance with there returns policy, I was refused this on the grounds that it was too large an amount to be returned and I would have to wait for head office to send me a cheque. Knowing that this could take several days for head office to process and then another 5 days to clear in the bank, I reminded him of the company policy (which was displayed next to me on a large sign in bold letters) to which he said 'This is company policy, not my policy'. Citizens Advice, Solicitors, Head Office and then papers..Don't mess!
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