Hello, I am very sorry to hear that you are no happy with the quality of the item you have received and that it has arrived damaged. I have tried calling you this morning to discuss this but I have had to leave a voicemail as there was no answer. If you can please contact us on 01282 471385 we will be able to organise a replacement or a refund for you. With regards to your email confirmation because we are a company sometimes they can end up in customers spam box so it would be worth checking that folder. I look forward to hearing back from you. Kind Regards, Casie. The Trueshopping.co.uk Team.