We stayed here in Dec/Jan 2012/13. It was sold as a 'Premium' chalet, with the word 'luxury' used to describe it. Well it couldn't have been further from the truth and the holiday description was completely mis-leading. The chalet was dirty with tatty broken sofas. We found out the 'Premium' package we bought into had been changed so that none of the 'Premium' aspects (canapés, premium wine, bedding and towels changed mid-week, toiletries etc etc) were no longer offered. However, nobody told us that when they took vast sums of our money! The chalet host (an 18yr old boy with 1 weeks training) had to cook for 10 in a cramped situation with a cooker that had a broken seal. We had mini portions of mediocre food and even had food poisoning thrown into the bargain! Rotting meat was left in the fridges and mouldy produce. We spent a morning disinfecting and cleaning the kitchen/communal area because we were so worried about our health.
Other problems were cracked toilet seats, never enough hot water for everyone to shower, let alone have a bath, missing light bulbs, flooding showers, none of the TV's worked, mis-matched crockery (water served at the dinner table from a teapot). It was a complete joke. One of our party needed a dairy free diet and no provision was made for him despite informing them in advance. We were even given a limit of 3 logs for the log burner per day!
We understand all the cut backs are due to Alpine Elements buying a hotel and trying to finance it by scrimping on existing bookings. Many of the staff that we spoke to were very unhappy with their working conditions and the treatment they were receiving by Alpine Elements. We believe a lot of them were leaving their jobs after only a few weeks in.
We are currently persuing a complaint through this company for gross mis-representation and in true form they are dragging their heals in responding, despite being assured by Clare Smith, that she would like to clear the matter up within 2 weeks.
I can only advise you never to travel with this company because you will be wholeheartedly disappointed from start to finish.
I am still awaiting a refund for an order placed in April. I returned the goods immediately because they were unsuitable but 3 months on, I still do not have a refund. My credit card company is now involved but because I paid via Paypal, it isn't straightforward. They haven't responded to any of the numerous e-mails I have sent - even the one to the so called boss. Outrageous, they should not be allowed to trade!
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