Colin Wardle´s profile
Reviews (4)
Appliances Online
Good, but could be much better
Have used these guys about three times. As a landlord who needs to get deliveries to rental properties, I have found the experience on occasions great, but otherwise frustrating.
The Good
- An electric cooker which was delivered had to be switched to a gas cooker and Appliances on line where excellent at switching this.
The Bad
- Appliances on line have cancelled orders of mine almost every time, despite the card going through visa verify (what is the point), due to different delivery addresses being used, as these where different from the billing address. On one occasion an order was cancelled without letting myself or the tenants know. I had people waiting all day for a delivery which did not turn up.
- There is no way for you to set up an account with Appliances on line, you have to enter all the details in everytime you use them.
My Suggestion
- Firstly if you can not take a risk on separate delivery addresses - use the Amazon check out facilities. These are brilliant and means you to do not have to re-enter information all the time and it is geared up to deliver to other addresses.
- Enable an account to be set up and re-used.
Reply from www.appliancesonline.co.uk
Worktop City Limited
Good price and service, but delivery needs looking at
The good
Competitive prices and a focus on worktops makes doing business relatively easy. You can actually speak to someone if need be.
Room for improvement
The last time I ordered from these guys was during the Olympics in London. They phoned me and arranged a special delivery for an additional £60 charge as couriers where avoiding the area. Which i understood In the event the roads in west London were empty, so the courier company had an easy journey.. However the guy that delivered the goods would not assist the builder in taking the work tops up a flight of stairs. having paid additional money really for nothing this last part of the service let the whole transaction down. I am hoping this will not happen again.
PlumbNation
Good prices and services, though could be faster delivery
Bought two separate Valliant boiler from Plumb Nation this year. The web site is clear and prices are competitive.
The only issue is delivery times to London need to be improved. It usually takes 4 working days to get the boilers delivered. On these two orders it was not a problem for me. However if I need a boiler fast, this rules plumb nation out and I will have to get the plumber to buy them locally.
Yodel
Beyond Incompetence
I have had two deliveries for major things from Plumb World from these guys.
The first they must have delivered it to the wrong address and took it upon themselves to cancel the whole order, it was then sent from London all the way back up to the Midlands and caused me a lot of grief and time wasting.In the end they had another courier company deliver it.
The second time the company has delivered products (Radiators) to another address and they say it has been signed for............ I now have to waste time trying to resolve the issues as well as holding up a lot of work.
Colin Wardle´s profile
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Thank you for your review, I am sorry you have had your orders cancelled, as a company we pass all orders through an internal security check. I'm looking in to why you were not contacted on one occasion as this should not be happening.
We do offer a service for landlords to purchase for the many properties they have and this would mean a single point of contact for you to order through as well as support following your delivery. This also means you do not have to re-enter your details everytime you order. If you would like me to send your details to our dedicated team, please can you send me your name and contact details.
Once again i'm sorry for any inconvenience caused to you and your tenants, and I can assure you we take all feedback from our customers on board so that we can provide the best service possible.
Kind regards
Vicky - Appliances Online
reviews@appliancesonline.co.uk