Are tales of Waitrose/John Lewis service legendary or more merely mythical? Friends of friends apparently had wonderful experiences. Not me. Just about to tuck into a fresh fruit salad bought at Waitrose, Salisbury, I realised I was not the only one, that there was a weevil already happily dining. Not a nice sight when you're about to spoon a handful of raspberries into your mouth. After complaining to Waitrose they eventually presented me with a £10 voucher accompanied by a brief and xeroxed apology. Now, bearing in mind the raspberries cost me something like £3, and the thousands I've spent in Waitroses over the years, I can only describe this as ultra-shabby. A more personalised letter on its own, a somewhat less insulting sum, either would've sufficed, but this?
Waitrose would do well to remember that a happy customer tells a few friends of his/her experience, an unhappy one tells just about everyone he/she meets.
And so I am.
I know why Specsavers have a two for one offer: it's because they're hoping they'll get one pair right. Been to their store in Fulham, and now Salisbury, with exactly the same result. Initial display of jolly competence that gradually dissipates into chaos. Ended up with one goodish pair of glasses, and one that I simply cannot wear.
Another thing I've noticed; on their feedback email they ask for your opinion on the service, the shop, the decoration, everything but the glasses. Which is presumably why you're there.
I have 'taken advantage' of two deals from KGB. The first was misrepresented - what some people might call fraudulent; the second, after 8 weeks, I have seen no sign of delivery. Their customer service is non-existent, I've emailed them over and over, they just don't bother to reply. And I regret to say, we're talking about quite a lot of money here.
Take it from me, learn from my pain, these people are to be avoided. If you don't believe me, look up how many others have suffered (yes, I know, I should've done my research first!). Oh, and be nice, tell your friends, too.
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