Bryn Davies´ profile

Reviews (1)

Barclays

Utterly useless.

Stuck in Sweden for 7 days with a useless connect card, no money for food, will eat card soon I fear. Customer support is a joke, spent over £100 in phone calls and still no money. They will send me a new card... in England, it'll be there when I return from Sweden, will bin it I think and change to a different bank if I haven't starved to death in the mean time. Would give no stars if it were an option. Only been a customer for 29 years so I'm obviously not that important.

15 February 2013

Reply from Barclaysmicrosites

Hi Bryn,

We’re now here on Trustpilot and we were sad to read about your experience. We’d very much like to know more so that we can identify areas for improvement.

More should have been done to get money to you in Sweden – we’re sorry that wasn’t the case and we’d like to establish why. Can we please ask what happened to your card to render it useless? We’d also be interested to know whether you’ve remained a Barclays customer and if so whether your perception of us has changed at all since your review.

We appreciate you taking the time to read this and if you’d like to respond, we’ll be listening here. You’re also welcome to email us at wr@barclays.com if you prefer.

Kind regards

Edd

Bryn Davies´ profile

profile image of Bryn Davies
Bryn Davies
Reviewer
1967
United Kingdom

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