Sheila Kerr´s profile

Reviews (3)

boohoo.com

Not satisfactory service

I ordered a onesie but was sent the wrong item. I returned the item ordering a replacement . Yet again a wrong item was sent which I have again returned.and I am told I could wait twenty eight days for a refund. Not satisfactory!

02 December 2013

Reply from boohoo.com

Hi Sheila,

Thank you for your taking the time to leave your feedback.

We are very sorry that you have had a bad experience shopping with us. We pride ourselves on delivering the best quality of product the most affordable prices for our customers. The vast majority of the reviews that we receive about our products are very positive, but we take any issues very seriously and look to constantly improve our products, taking learnings through customer feedback

We appreciate that on occasion we can make mistakes when processing orders and should this happen we will do our very best to ensure that the mistake is rectified as fast and effectively as possible.

Further information has been sent to the email address your boohoo account is registered to and I hope this helps you.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Please don't hesitate to get in contact if you ever have any queries about your orders, we're always happy to help.

I apologise for any inconvenience caused to you.

Kind Regards,
Usman

Dom and Geri

SIMPLY THE BEST

I made a mistake in my order and they spotted it and sent me another corrected card free of charge ..You won't get better service anywhere.....Thankyou....Sheila....

Protect Line

Life insurance to die for

Fantastic deal and efficient friendly service.

Sheila Kerr´s profile

profile image of Sheila Kerr
Sheila Kerr
Reviewer
Female, 1945
Oban, United Kingdom

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