after reading reviews, I must say my story is similar to many others. I ordered from them 2 times and every time something was wrong. automatic discounts (buy 3 for 2) won't work - you have to contact them to fix that. and yes, they send you cheaper alternative and don't refund the difference. and you have spend ages to prove that what they sent you was wrong - emails, sending pictures, phone calls... customer service is yuck.
will not be bothered to buy again
sometimes you can find great bargain there, but their search options could use some improvement. you have to literally dig the whole site to find a gem.
customer support is prompt and friendly. delivery takes about 5 working days after you place the order (I ordered 5 times).
but as someone already mentioned, some items from your basket are not available and you will only know about it when it dispatched. it is another thing with the site - availability of the products is not always shown correct.
overall I think they have good potential and are moving in the right direction. welldone!
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