Barry Dixon´s profile

Reviews (3)

Poor Customer Service

I signed up with Cardsave in June and was told it would be £12.95 plus VAT per month. No mention of any other costs. The first payment was duly taken in July but then I received a statement from Streamline for two merchant accounts. I called Streamline and they said that the minimum monthly cost for each merchant account is £10 per month and they were set up on the instruction of Cardsave. I was not told about these extra costs, plus I only need one merchant account. I called Cardsave immediately and was told somebody would call me back. They didn't. I called again 2 days later and was first offered a 50% reduction on the Streamline costs or speak to an adviser and then, again, was told somebody would call me back. 2 days later and still waiting for a call back. I have now sent them a letter telling them to sort it out or cancel the agreement and have also instructed my bank not to pay any further Direct Debits until I say otherwise.

Alpesh Anand found this review useful

15 August 2013

Reply from CardSave

Dear Mr Dixon,

Thank you for your comments and feedback. A member of our Customer Service department has contacted you, discussed your concerns and have agreed a resolution with you.

Any further issues please do not hesitate to contact us.

Clive Kahn, Chief Executive


Better than expected

I decided to look around for a better broadband deal and kept coming back to TalkTalk. I run a business from home so needed the TalkTalk Business package to ensure bandwidth and improved upload speeds. TalkTalk were offering an unlimited package for what seemed too low a price - a third of what I was paying at the time so, despite the poor reviews, I decided to take the plunge. I had to make sure the switchover took place after 5th February because my contract didn't end until then and I would be saddled with a fee if I switched before that. TalkTalk were very helpful and organised the switchover for 7th February. As I work from home I was concerned that I wasn't offline for too long when the switchover happened but I was assured there would be very little downtime. As promised it was seamless, although it did take place during the day rather than at night, which is when I was told it would happen. However, as soon as I realised I had lost my broadband connection at about 1.30pm I assumed it had switched so put the TalkTalk details into the router, restarted and was straight back online. With my old provider I was getting around 6.7Mbps on average. TalkTalk told me I should expect to get around 7.1Mbps with them, so not much difference really. I'm actually getting 10.5Mbps so am very pleased. So far, TalkTalk get the thumbs up from me.

Covent Garden FX

Excellent Rate and Service

Found Covent Garden FX to have the best Euro rate online, completed my order, did a bank transfer, all in minutes and the cash was delivered next working day as promised. Can fault them.

Barry Dixon´s profile

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Barry Dixon
Cardiff, United Kingdom