I had to phone them to ask if the pump I ordered had been dispatched as we need it urgently. The person answering the phone was extremely helpful, checked on the progress and gave me a tracking number. I t would perhaps been helpful if the tracking number had been emailed to me in the first place and then I would not have had to phone but the pump did arrive on the third day so was within the specified delivery time and well packed. Parcel Force delayed the delivery by passing it to the postman so the pump arrived a day after the tracking said it had been loaded on to the van 15 miles away. I would recommend this company
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