James Ireland´s profile

Reviews (1)

MADE.COM

Not worth a penny, let alone £120.00

Beware this company made.com.

Three months ago I ordered a white Bergman cabinet and this week it finally arrived.

Upon opening the box I discovered several faults with the product. The melamine had peeled away in places. It seems these faults were made in the factory, identified and then covered with filler. In addition the side panels were scratched in several places. What's so annoying is the fact that at some stage quality control has noticed the faults and tried to mask them.

I didn't even bother constructing it.

Customer service were quite helpful but one thing that I found irritating was their 'first resolution step' in which they asked me to unbox the item again and photograph the damaged panels and upload photos to them. Why oh why would I want to spend any more of my time doing this? Why can they not simply do it once they get the item back?

A couple more emails later and they finally agreed to collect item. Hopefully that will be sooner than three months time.

£120.00 for a sideboard, £899 for a luxury corner sofa, at least 40% of high street prices. There is a reason people. Aiming for two places above Ikea, finished several places below. Hardly olympian.

Reading some of the five star reviews on this site and they look awfully convenient and well written.

Vand Dave Naylor found this review useful

James Ireland´s profile

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James Ireland
Reviewer
1905
United Kingdom

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