used FC once 10 years ago. changed my accomodation 4w before traveling to unacceptable hotel but tough you have to accept it. Swore never to use again, however wanting to go to Pelagos Bay kefalonia and only FC booked this hotel. declined extra luggage allowance to receive invoice to find i had been charged £45 phoned customer serves who happily agreed to refund but weeks later no refund to be told by another employee we do not refund !!! No requests eg high floor bothered to be put on request to hotel. Swore never to use again.
My son asked me to help him book hotel with FC AI. did warn him of idiots on other end of phone line. We attempted to book on line but would not let us continue and prompted us to ring abooking number. The FC advisor told us the error was because the holiday could not possible be booked at the price on FC website that was what was causing the error so He paid the price £150 more via her. We later went on website and low and behold were able to proceed at lower internet price.(we didnt as we had already booked via phone number web site advised us to call. Rang the customer booking line number to be told tough cannot do anything about it now. Made 8 phone calls since todifferent FC lines including 2 redirected to India express unhappyness, but no use as nobody wants to know. They are well trained to sell holidays and take money but better trained at fobbing problems off !!! book at own risk!!!
Anja Nørgaard found this review useful
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