doug and thanks for your order´s profile

Reviews (3)

Sport and Leisure UK

price and speed of delivery fantastic

i paid £20 less than what other sites were selling the bike for, delivered 2 days after i bought it great service


too early to tell

the price is real good as for the sevice it's too early to share my opinion, i will let you know IF i break down and need help, at present i have no problems and hopefully it will stay that way



i made a big mistake ordering what i did and needed to return my order, i was told to make sure that i sent the goods back by the post office and to use their tracking system which i did, i took my stuff to my local post office and told them that i need to have the product tracked guess what they wanted close to £13 for doing so and like a fool i paid it, why can't trueshopping have the company they use to deliver the goods pick up those same goods if they need returning, i'm sure it will not cost the customer £13 to return something that may have cost £15 to buy, the service and delivery of trueshoppig was very good but will i shop with them again, until they sort out their return policy i can gaurantee that the answer is a big NO!!!!!!

30 July 2012

Reply from

Hello Doug, I am very sorry to hear that you are not happy. We state in our terms and conditions that any item that isn't wanted must be returned to us by you and we recommend using a tracked service as we cannot be held responsible if we don't receive the item back. Our terms and conditions are in accordance with the Distance Selling Regulations. Once we receive your item back a full refund including any postage cost charged for delivery will be credited back to your original payment method. Please do not hesitate to contact me if you require any further information. Kind Regards, Casie. The Team.

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doug and thanks for your order
United Kingdom