Ordered an item from Japan sent via EMS.
Kept tracking my order online only to be told for the past 2 weeks it has been sitting at the Romford depot waiting for customs charges to be paid. It took 5 days to deliver a letter to me when I live 15 minutes up the road.
Once I received the demand for monies, I went straight online on 2nd August to pay the charges, done no problem, received a receipt to say payment received and will be delivered on Tuesday.
No delivery on Tuesday, no delivery on Wednesday, so called them to be told they had not received payment, wtf????
I explained I had it on my online statement and also a receipt from Parcelforce themselves but still they insist I haven't made payment.
Really can't write on here what I think of them at the moment :( :(
Laurie Durand found this review useful
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