Alex Nairn´s profile

Reviews (4)

Age Partnership

REAL personal service

The quality of service I received was entirely unexpected. From the first conversation with Gareth through to the regular phone and email updates from Michele I have been entirely satisfied at every step.

Gareth was friendly and knowledgeable and on one occasion when they were engaged their phone system knew I had tried and informed Gareth who then called me back. How often have you had that experience?

The feeling I got was that the company took service very seriously and for that alone they deserve my business.

Finally their operation was slick. Everything that was meant to happen happened when it was meant to and for the record their quote was the best I found.

Worked for me.

Garden XL

Good service and communication

Would recommend this company. The products took a little longer to arrive than I anticipated and knowing this up at the time of ordering would have helped. But really no problems and I would use again


Good service but not ideal product

You did what you said you would. You didn't charge until you had done the job which was good
Unfortunately the DVDs are not registering/playing on all my DVD players but they do work on my computers

18 February 2013

Reply from

If the discs are playing on your computer and you are seeing the menu then the DVDs are functioning as they should do. All DVDs are produced on DVD-R to the Video DVD standard.

However, we would as always be more than happy to take a look or discuss the problem.

Once again I would remind all our customers that we are always happy to be contacted to discuss an order or give advice.


Terminal 5, G4S security and now First Utility

I joined them with the Big Switch. ( I am emailing Which magazine next). I was promised bills that reflected my consumption and no more estimates.

They then sent me a fixed amount Direct Debit form which I challenged as this was not the agreement. I quoted their emails and website. “Pay for what you use”

11 days on and despite chasing I have only had computergenerated replies.

Today an email from them asked for my meter readings. I tried to supply them and the web link doesn’t work.

I haven’t paid them a penny yet and already I want out.

Also did Which not carry out quality checks before they sent them our way???

30 July 2012

Reply from First Utility

Dear Alex,

We are sorry to hear you’re having problems with our service – we’re looking into this for you now and one of our customer advisors will contact you directly to discuss once we have fully investigated the matter.

Kind regards,
Customer Services, First Utility

Alex Nairn´s profile

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Alex Nairn
Male, 1948
London, United Kingdom