Robert Sébastien Geraghty´s profile

Reviews (1)

Dolphin Music

Terrible Customer Service

Order a Guitar Pedal from Dolphin Music in 2011(!!!) and paid £200+ pounds for the various parts. Was advised at the time that they did not have my PSU unit in stock for the pedal and that I would have to wait for it to come into stock, which I was fine with. A month passes and I have still not recieved an email, i chase it up only to be told that the company was actually entering administration/being bought out but my order would still stand. I have emailed numerous times in 2011 & 2012 to no avail either being passed on & on some occassions being told it was no longer their problem and was advised to seek my cash back through my bank, which i told them all along was not possible.
It is now over a YEAR since my order and i'm still being given no responce or some rubbish excuse without even the pleasure of a phonecall back.
I still see their online business (which is where the order was placed) is still up online and fully functioning so Not only have i been ripped off for £200+, i've been lied to aswell. I hope no one else has to deal with Dolphin the way i have, its still completely unresolved!

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Robert Sébastien Geraghty
Eastbourne, United Kingdom