PhysioRoom.com

Good product, poor service

The product is good, although it is available cheaper elsewhere, and the delivery was quick. But it came with no instructions or leaflet with basic exercises which was disappointing (I note that many other sites all supply this with their product). The item is sold as adjustable but without instructions I have no idea how it works. When I contacted customer services I was told they do not have PDF copies of instructions which I find extremely poor (how hard is it to type up some basic instructions and either photocopy and include with the goods, or scan and send in an email when requested?). I was told I could call customer services and someone would talk me through it!

01 August 2012

Reply from Physioroom

Hello Karen, I am very to hear that you are not happy with the service that has been provided. We aim to provide all of our customers with the highest standard of service every time we make contact and I am sorry that you feel you did not receive this. With regards to the instructions unfortunately the manufacturer does not produce any but we do have a video on our website that is available for you to view. The link I have provided will take you to it:
http://www.physioroom.com/product/PhysioRoom.com_Balance_Wobble_Board_40cm/3183/38994.html
Please do not hesitate to contact me if you require any further information. Kind Regards, Casie. The PhysioRoom.com Team.