Jack Kirby´s profile

Reviews (2)

theplasticshop.co.uk

Website layout and information is brilliant

I can't give full marks as i placed an order online and dispatch was some 4 days later. Luckily i noticed this and contacted customer services who were helpful and able to resolve this by getting my order out sooner.

22 January 2013

Reply from theplasticshop.co.uk

Hi Jack -

Thanks for taking the time to leave us feedback following your recent online order.

I'm very sorry that you weren't happy with the original despatch date offered.

Your order was placed after 4pm on Friday 11th January, so was not processed until Monday 14th January. Ordinarily, our quoted despatch time for stock items is 2/3 working days. Our original confirmation to you was for despatch on 16th January, and you contacted us thereafter to request a more urgent despatch. We obliged, and shipped your order on the 15th Jan, reaching you at 10am on Wednesday 16th January.

In all cases, if despatch dates are critical, it is always best to contact the sales office directly to ensure we can meet with your expectations.

Thanks again for your order!

Regards

Andy Cole
Managing Director

E Magnetsuk

An example of how to operate

I am very impressed with this companies web page layout, very logical and considered. I was also impressed with the delivery system. An email confirmed what day it would be delivered and then on the day, they email and gave us an hour window.

I wish my company worked liked this.......

well done

Jack Kirby´s profile

profile image of Jack Kirby
Jack Kirby
Reviewer
United States

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