Sean Michael Trafford´s profile

Reviews (2)


Avoid Edreams at all costs.

Edreams should be renamed Enightmares. I visited the Edreams website and found a flight London/Shenyang/London that suited my pocket and my timing. But I needed the return flight to have changeable dates.
Edreams told me via their chargeable helpline that I could see this information on screen just prior to payment. The information was not visible until after payment and I then found out the return flight dates could NOT be changed.
The transaction was immediate voided minus a "service fee" of £31.42p. I made a claim for return of the service fee because no service was received and the transaction was based upon misinformation. The company refused point blank to make any refund of the service fee even though I proposed a goodwill 50/50 split.

Ryan Stratton found this review useful


A really pleasant experience

Although Ebookers website is user-friendly I booked a return flight to China with Ebookers by telephone because my requirements were quite specific. The Ebookers agent was exteremely helpful, patient and polite. He put me at my ease and helped my to find the right flights at the right price. I would recommend this company to anyone wishing to book a flight.

Sean Michael Trafford´s profile

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Sean Michael Trafford
United Kingdom