I was sending an expensive CD player to a friend in Washington Tyne & Wear, Citylink picked it up on 10th July from my home in Devon, it made it to Exeter depot and that was the last it was seen, it has just disappeared into thin air!!!
We are talking about a box 18"x15"x 9" weighing 9 + kgs!
Because of the extortionate cost of their insurance cover I could not afford it so citylinks answer is " hard luck mate" and have closed the case so muggins here has lost a £750 cd player and will not get any compensation for citylink not doing their job!!
I have contacted citizens advice who have told me to persue compensation from citylink as they have neglected to fulfill their part of the contract.
They also advised that I write to the managing director personally but I am finding it difficult to find his name and the address where he is based so if anyone knows "please" let me know.
The way citylink has handled this is downright disgusting, they definately have a massive problem within their company but they dont care less and according to all the reviews I have read about them I think it is about time they wrapped it up...do yourself a favour and use a reputable courier service if sending goods and check first with the company which courier they use before buying
goods because using citylink you "will" regret it.....
George Philip found this review useful
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