I ordered the Eames chair and footstool on a Thursday, was offered delivery the next day (Friday) but preferred delivery on the following Monday.
It duly arrived on the agreed day at 10AM in a rather large box which would not go through the door. The items were then taken out of the box on the forecourt much to the amusement of passersby.
The consignment consisted of four items, the chair and base and the stool and base, which, in turn, were extremely well packed.
These were then fastened to their respective partners by 4 M8 screws each; making a very firm joint.
However, I encountered a small problem, on assembly of the chair, in that one screw did no fully go home due to a damaged threaded insert. Upon mentioning this to Interior Icons, Marilyn was extremely helpful and sent me the necessary tool in order to correct this by return of post. Unfortunately, however, the tread inserts are made of hardened steel so that they could not be re-cut and cleared. Shortening one screw by 12 mm soon resolved the problem.
It appears that nothing is too much trouble
This is a very professional, friendly and efficient company and a joy to deal with.
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