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Complete Shambles - Advertising is misleading

Whish I had checked these reviews first. This company is a disgrace. Purchsed a Blackberry for my daughter including a Talkmobile contract with 250mins/500MB Data/5000 texts. Waited in all the next day (Friday) for delivery - no show. Waited in all day Monday and it finally arrived at 7pm. Set phone up to find it would not access data services. Phoned Talkmobile who said I needed to pay extra £5 per month for different (Blackberry) data package. Spoke to E2save customer services who repeated advice and did not agree that a Blackberry bundle with data package should function as a Blackberry (the package they supplied is only good for phone and text use). They then suggested I should pay to return it if I was unhappy. On pushing the matter and demanding my complaint was escalated they agreed to book a free collection so I now have to wait all day tomorrow as well. They refuse to accept that their advertising is misleading. Phoned Talkmobile to complain about E2Save and they told me the company was a separate subsidiary of Carphone Warehouse!

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Paul Yallop
Worthing, United Kingdom