Lufthansa

Terrible.............

i was taken a flight with lufthansa from dublin to frankfurt on friday 6th july, when i got to the security at the airport i was informed the flight was cancelled, i had recieved a text confirming my flight, but nothing it had been cancelled, i had to buy a new ticket at the cost of €845, and told that the money would be refunded within 14 days, that was the 6th of this month, have sent mails to lufthansa,but hav'nt even had reply... so much for there customer service.they say you will get a reply within 24 to 48hrs. (more like days.) would think twice before ever using there service again. there was NO body at the airport to inform people what was happening. it was just terrible. then when we did get away with another airline, on the trip they had cancelled my ticket, because i did not use the outbound flight and spent just 2hrs at there desks trying to explain to them what was going on............... o never again.

Martin M. Jørgensen found this review useful