Dance Finesse´s profile

Reviews (1)

Xpole

***POLETASTIC*** reliable, industrious and safe

I have been using X-Pole since 2009 and think they are GREAT as providers of Poles, ambassadors of pole and have set the “Pole” high for other pole providers to compete with. My ONLY issue is that eventually the X-Joint does turn on every pole if used in a studio environment IE repetitive, hard use. - On writing this as you can see below a FAST, INFORMATIVE and POLITE response, customer service at its best. I look forward to the email response with how I can prevent this in the future!
As the company grows and grows I hope they will expand their opening times also to accommodate their growing following and need for customer services. The tech team are 2nd to none and happy to help whenever possible which is really encouraging. The instruction manuals are good for a manual minded person but for Joe Public can sometimes be slightly confusing, as an X-Pole distributor I have had many questions regarding installation of poles and on many occasions have ended up going round to help.
In general X-Pole is Brilliant and I cannot fault them, as they travel more with conventions, events and HUGE competitions I believe it would be in their best interests to have casual staff available to step in when they are on skeleton staff in the office so things can continue to run as smoothly as normal for people not attending these events.
X-Pole ROCK!

02 August 2012

Reply from X Pole

Thank you for your lovely review. It’s great to hear your positive comments and your criticisms.

Regarding the X-Joint issues that you have mentioned, if cared for correctly, the X-Joint system is extremely reliable and we have studios all around the world using them on a regular basis. It is true that we had some problems with our initial joint, which has since been upgraded, as these – provided they are maintained – should give reliable service. Our technical team is always on-hand, during office hours [9am-5pm], if you need any advice on care/maintenance of your X-Poles, please feel free to contact us if you have any questions at – support@x-pole.co.uk or call us on 01707 665 933.

Each X-POLE is provided with a comprehensive instruction manual, which covers the installation of the X-POLE, we understand that these are very detailed and so are in the process of re-working them to be more user-friendly and to assist our re-sellers. We also have videos on our website which takes you through the installation, step-by-step, for each model of X-POLE - http://www.x-pole.co.uk/technical-support.html.

We attend many industry events throughout the year as we are very passionate about the Pole Fitness industry. Such events provide us with an opportunity to meet with our customers face-to-face and share the latest exciting X-POLE products and news, as well as answer technical questions. As advised above, please feel free to contact us if you have a query.

Dance Finesse´s profile

profile image of Dance Finesse
Dance Finesse
Reviewer
United Kingdom

About