I have been using X-Pole since 2009 and think they are GREAT as providers of Poles, ambassadors of pole and have set the “Pole” high for other pole providers to compete with. My ONLY issue is that eventually the X-Joint does turn on every pole if used in a studio environment IE repetitive, hard use. - On writing this as you can see below a FAST, INFORMATIVE and POLITE response, customer service at its best. I look forward to the email response with how I can prevent this in the future!
As the company grows and grows I hope they will expand their opening times also to accommodate their growing following and need for customer services. The tech team are 2nd to none and happy to help whenever possible which is really encouraging. The instruction manuals are good for a manual minded person but for Joe Public can sometimes be slightly confusing, as an X-Pole distributor I have had many questions regarding installation of poles and on many occasions have ended up going round to help.
In general X-Pole is Brilliant and I cannot fault them, as they travel more with conventions, events and HUGE competitions I believe it would be in their best interests to have casual staff available to step in when they are on skeleton staff in the office so things can continue to run as smoothly as normal for people not attending these events.
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