Purchased a few times from this website and didn't encounter problem until today! I ordered some cream from this site days ago and finally found my order was kept in the post office for collection for 2 days already and I didn't even receive a delivery card from their delivery man informing me of this. What make me more upset is their customer service, this female customer service spoke over me didn't even allow me to finish my words. All their customer service told me was: "it's not their fault, it's parcel force's problem. Do you understand?" When I asked her name, she even asked back: what you want to do?! Well, all I want to do is to get my order and say: byebye to you.
William Brooks found this review useful
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