Systo UK

Untrustworthy?

I placed my order, which was listed as in stock and I assumed it would be dispatched the same/next day, as I ordered before 5pm. I received no dispatch email so I contacted them using their "live chat" function, which left me feeling that the company has no clue regarding order tracking/status and felt incredibly unprofessional and even a little untrustworthy.

I had to ask 3 times whether my item was going to be shipped today and the customer service guy went from saying "no" to "yes probably" in the space of a single sentence. His English was terrible too, which meant the whole conversation felt awkward and it was difficult to understand exactly what he was trying to say. All I wanted was a simple answer and I was left with the feeling that I was dealing with an illiterate robot rather than a human being.

The price was good, but it is completely pointless to list items for sale if they have no idea when they can deliver them to you. As of writing this review, I have initiated the cancellation of the order and bought from Scan instead (who have always been reliable and guarentee next day delivery). Like the old adage says, you get what you pay for; in this case, I don't mind paying a little extra for an infinitely better service. I won't be ordering again and I advise everyone to be cautious when dealing with Systo in future.

UPDATE: In regards to Systo's reply below, my query was whether my item would be dispatched today, not how long it takes the courier to deliver it. Am I to assume you guys process orders faster in your warehouse if we pay more for next day delivery? Anyway, the full conversation I had with your cust services rep can be found here: http://i.imgur.com/mnLlZ.jpg

Richard Newton found this review useful

01 August 2012

Reply from Systo UK

Customer placed order on 31 Jul 2012 @ 12:02:04 and chose the delivery option of 3 to 5 working days, since it's not a fixed day or date, we cannot tell which day it would be delivered since RoyalMail don't do timed deliveries. We can only tell the day and time if the order is for next day delivery by courier.
=====================================================================================
If you pay for next day delivery, your get's allocated the same day if placed before 17:00 to be picked, packed and despatched, if you chose a standard delivery, it get's allocated but not picked for the next two days from the order date. Next Day orders are given priority as they are guaranteed and must be placed over the phone. Your experience with us has not been good which is understood and we'll improve our "Customer Service" to meet standards and expectations.

Thank you