Nicola´s profile

Reviews (2)

Atlantic Signs

Easy to order and great value for money

Great design service, very straightforward and very good value for money. Wouldn't hesitate to recommend.

Fringes Rugs

Not in any rush on customer service...

Lovely rug but took their time in delivering. After placing my order I waited 3 weeks and still hadn't had a confirmation email or any indication of when my delivery would be. I called them and mentioned this and the guy on the phone said 'oh it's sitting here next to me, shall I send it out?" Er yes, obviously!

Rug arrived fine well packaged and as I said is really lovely, but can't help wondering how long it would have continued to 'sit there' if I hadn't phoned.

17 August 2012

Reply from Fringes Rugs Ltd

Hi Nicola
Thanks for the feedback. It is important to us that our customers leave honest reviews and although we didn't amaze you with our typical great customer service I am delighted you love your rug.
It may also be of value to other customers to note that we don't just arrange to have your rug sent direct from the wholesalers like most internet companies; we actually inspect and prepare our rugs before re-wrapping them and sending them out hence we can promise that all our rugs are securely wrapped and arrive in perfect condition.
But sorry we didn't get your rug to you sooner! We always phone our customers to arrange delivery personally so I am disappointed this never happened.
Regards
Adrian

Nicola´s profile

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Nicola
Reviewer
United Kingdom

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