malcolm´s profile

Reviews (1)

Fringes Rugs

Not very satisfied with the rug.would not recommend.

The rug was expensive,but the quality did not live up to the price.
The pile flattened in the one corner from the first day of use, this also shows up that the edge was not cut at all straight. There is a wonky edge for a distance of a ' foot' in length.
very unhappy.

17 August 2012

Reply from Fringes Rugs Ltd

Hi Malcolm
Please note that you ordered a hand knotted rug from us back in November 2010 and this is the first time you have brought this to our attention. If the pile was flat in one corner from day one, why didn't you inform us? As a consumer you have 7 working days to contact us if you are unhappy for any reason and in addition, Fringes also offer an additional 30 days to return the rug for a full refund.
I am not upset that you have left poor feedback as we can't get it right all the time but I'm just sorry for you that you haven't got a rug you are happy with which could have been replaced.
I hope you do not mind me posting this response on Trustpilot as I think this may help other customers who find themselves in a similar situation.

malcolm´s profile

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United Kingdom