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Worst customer service care team!!!

I ordered over £250 worth of products and I got a confirmation day after that SOME of the items were dispatched with delivery paid for 3-5 days. After 10 days I did not get my order so I contacted customer service and got a response saying that the computer system did not register my address, so I sent them my address again at which point I got another e-mail saying some of the items were dispatched. I waited another 10 days and then called customer service. They confirmed my items were not dispacted but ready to be but they were unwilling to pay for next day delivery after 21 days of waiting for part of my order. There was no apology or attempt to fix the problem. I cancelled my whole order as I would have to wait 21 + 3- 5 days normal delivery. OUr credit card statement came in soon after this ordeal and they had already charged us the full amount of the order. I then called to get a refund and they refunded me less than the amount charged (they pockected £17)....I had to leave it to my credit card company to deal with this as customer care have not been responding to my e-mails to fix the problem. I would never order from them again, there are other great websites around and it is not worth the amount of effort I put in to get nothing at the end of it and also be charged!!!

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jen amin
United Kingdom