Seriously, do NOT use this service... I don't know how companies like that are allowed to trade!!!??...
I tried to make a booking online, but apparently it didn't work because I entered my card number incorrectly. As you are not able to try again, I had to call them to do the booking over the phone, and was told that the price for the flight had magically gone up (even though when I did a new search on the website the price was EXACTLY THE SAME as before). The guy on the phone said that it was because Easyjet puts the price up, I trusted him and agreed to the transaction (was therefore charged 60 pounds more than the quote I got online). But what the guy said was a LIE as when I went on the Easyjet website to check, their price for the same flight was exactly the same as before. It hadn't gone up by a penny.
I called the customer service team to complain and spoke to a rude adviser who told me that the matter would be investigated and I someone would call me back later in the day. No one called me back and now their office is closed (it closes at 5 in the afternoon.... what are you supposed to do when you're working?).
According to a lot of reviews the prices keep on going up and down! IS IT A SCAM???
I'm going to ask the Trading Standard for advice on Monday as obviously something weird is going on here. I don't understand how this has been going on for so long.
I hope at least they will give me my money back in full when I finally manage to get hold of them.
AVOID AT ALL COSTS!!
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