Hi Charlotte - Thanks for your review and sorry to hear you are disappointed with our service. We can confirm that a same day bank transfer was made on the same day we received your phone (27/07/12) to your nominated bank account. We have provided you with a bank transfer confirmation from our bank confirming that funds were made and received by your bank on the 27/07/12. If the funds do not appear in your account, we suggest you contact your bank and to find out why. We hope this helps.