Was going to buy an expensive Canon L lens from their Warrington Branch. I told them I could get it from another shop for £50 cheaper (which would require a 40 minute drive) and they said they couldn't do anything - and even went on to say if I mentioned it straight away they wouldn't have bothered showing me the lens.
Terrible customer service. Avoid like the plague!
In short, I had to return item to DigitalRev. The customer service advisor (Sam) I spoke to via email was very helpful and sympathetic.
When the item arrived back in Hong Kong, they refunded me the total cost and then sent it to Canon for inspection and repair. Canon's inspection said it wasn't faulty, but Sam still offered to speak to management to see if they could cover some of the postage cost. Whilst the situation didn't go as planned leaving me a little frustrated (Canon saying there was nothing wrong with the camera) this was not DigitalRev's fault and they were very sympathetic.
If the item had arrived without the issue, which was not DigitalRev's fault, then the service was second to none - 2 days from Hong Kong to the UK is amazing and their prices are very competitive!
I bought a pair of Ray Ban Aviators just yesterday from ShadeStation - now they are sat next to me ready for me to wear them when I go out!
I'm always skeptical about buying sunglasses online as there are WAY more fakes than authentic ones. However, after reading some reviews, I decided that ShadeStation was my best bet.
Their site was easy to navigate and functional, rather than "in your face" and difficult to use. I especially liked that they displayed all of the product info including the full model numbers so you can know for sure exactly the model you are buying.
The best thing however was the level of service and delivery. Included is free next-day delivery. Throughout my order, I was kept up-to-date via email on the stages of my order. Once the item had been handed to the courier, I received an email with tracking code so I could keep an eye on where my item was in the delivery process. I also received a text alert to tell me the date I would receive the package, as well as another email and text alert at 7am of the day of delivery to tell me the name of my delivery driver, as well as an hour slot that he would arrive. The delivery time was stated 10:43am - 11:43am and the package arrived at 10:48am.
The package itself was in an outside plastic envelope, with an inner cardboard box - there was NO signs of damage on the packaging so it was obviously handled with care and not thrown around. Inside the cardboard box was my sunglasses box (inside that was the sunglasses and case) which was very neatly wrapped in black tissue paper and looked very professional. There were also 2 boiled sweets which was a very nice touch and gave it that personal feel.
Altogether I couldn't fault the level of service and the product. I think you can tell by the length of this review and the amount of praise/detail I have given that I am very pleased. By far the best online retailer I have ordered from - and likely to remain the best!
I will be ordering more things from them for sure!
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