I ordered a product from MNC and the payment was deducted however the goods were out of stock. On 4 occasions they advised by e mail that the goods were out of stock and they would refund the money they should not have deducted. I ordered the goods elsewhere however one week later the goods from MNC arrived who advised that I should refund the goods at my own expense. After much discussion they agreed to cover the cost of return postage if I send the goods back. I was relunctant to do this from there previous abysmal service however I was in a catch 22 situation. On sending back the goods they have covered only the initial cost and not the return postage (which they also agreed to return in a discussion with Trading Standards). Service is aggressive, constant lying and always from a point of view that the customer is always wrong. They also show the Shopsafe logo on there website when they are not members (as confirmed by Shopsafe). Happy to share all the emails I've had with MNC as their words speak 100 times louder than anything I can say.
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