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Terrible Quality and Poor Fit

I purchased a pair of pants and a waistcoat. The pants fit, but are of obviously poor quality. The waistcoat was terribly mis-proportioned, and worse, extremely dated in its appearance. The support ticket process basically told me my only option was get it altered and they *may* according to their alterations policy refund some of the cost or send it to Spain where I pay for shipping. I was going to get married in the outfit but instead I gave it to goodwill.

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Joe Crampton
United Kingdom