Variete ltd

Poor customer service, they do not reply to emails and no telephone number

I ordered a pair of smoked glass and marble tables from the variete.co.uk website. When they arrived they were damaged, the packaging was very poor and the delivery driver just dumped them in the outer cupboard without a signature.

I telephoned the freephone number which is just an office, and was told to email the CS department (address on website). Well I have emailed them and they replied to the first email saying they would look into it. After a further 3 emails I have yet to have my problem resolved. I am now going to put the matter into the hands of my credit card company.

This is the first time I have had a problem with online shopping and I have bought hundreds of items over the years. It is going to be interesting to hear their reply.
Paul

withnail found this review useful

10 August 2012

Reply from variete.co.uk

Hi Paul,

We are very sorry to hear that you have been delivered a damaged item. We didn't intend for this to happen and we are sorry for any inconvenience caused. I understand we have now collected the product from you and have issued you a full refund. We once again must apologise.

Regards
Variete Customer Service Team