Virginmedia

No customer care for if you have been with them for 10 years

I phone Virgin Media to change my package I saw the package on line with the Tivo box,it was the same price but a better package then I was told you cant have it because your not a new customer and if you want it was a extra £20.
So I was told I would have to leave Virgin then sign up again to get this deal I have had Virgin for 10 years so they would have to come in to take it out then come back to put it back in and at the moment they are doing half price for 6 months so they are out of pocket from me.
I think they should look after the old customers as well maybe we all should leave them after your 18 month contract then go back or go to sky who will bend over backwards to keep you.

Garry Hamiltonand Mary Campbell found this review useful