Whsmith

Cannot be trusted for fair pricing - beware of shart practices

I recently took advantage of an offer of "buy one get the next at half price". However when looking at the receipt I discover that craftily they increased the price of the single item by 25% over the recommended list price and therefore the offer was nowhere near as good as it seemed. When I contacted customer relations about this sharp practice they replied:

Dear Sir

Thank you for your further email regarding the pricing of products in our stores.

To clarify, the Recommended Retail Price is given as guidance to the retailer of the selling price of the product by a Publisher. However, as a Retailer we can charge whatever prices we decide.

I am sorry for any disappointment caused and thank you for letting me explain.

If I can help any further, please let me know.

Kind regards

Louise Fox
Customer Service Coordinator