Carphonewarehouse

DO NOT USE.

What a joke this company is. The worst I've ever experienced. Don't understand why they havnt been shut down.
Some of their products that they're selling are actually second hand refurbs. I know this from experience. I bought a Samsung galaxy that had to be returned immediately with software issues. They then gave me a replacement which had obviously been used and had software issues. I demanded a new phone. They gave me another refurb with more software issues. I returned it again only to receive the first phone back again still with the same software problems. I returned again and received the second phone back for a second time still with the same problems.
When I realised that they had started re-sending me the same phones over and over again, I asked for a completely different brand of phone.
They gave me a second hand HTC. It was broke. They sent it off to their repair centre and it came back with software issues and damage to it.
They replaced it a further twice with more second hand handsets. I decided to visit the store one last time. I got a bollocking for being fussy. Unbelievable. By this time I was willing to accept a second hand phone if it worked correctly.
After 18 months trying to sort this , I gave up and spoke to my service provider (t-mobile) about this. They were kind enough to cancel my contract free of charge and gave me a new2 year contract with a free Samsung S3.
The moral of the story is - don't buy from a third party. Buy straight from a network instead.