Nannette´s profile
Reviews (2)
WorkWear House
Very Good Service. Would use again.
My goods arrived earlier than expected - very good service.
Looking4Parking - Airport Parking
Not at all what was stated on the web site!
On arrival at the airport we phoned 20 minutes before as suggested, there was no one to greet us, we then had to keep on driving around the airport for a further 20 minutes as you are not allowed to wait at the suggested pick up area. when we met with the representative he was not in any uniform very scruffy looking and did not help us with our luggage. On return we phone 20 minutes as suggested the person on the phone was extremly hard to understand due to his Asian accent, however they were there to meet us, but again no uniform. I will not use this company again.
Reply from Looking4Parking.com
Nannette´s profile
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I am very sorry to hear about your problems whilst parking with Gatwick Air Parking.
Looking4Parking take all customer complaints very seriously and customer satisfaction is of the utmost importance to us.
Please rest assured this information was passed on to the manager at Gatwick Air Parking and a full investigation has taken place.
The manager at Gatwick Air Parking offers his sincere apologies, and has advised me due to a minor staff shortage a number of customer did unfortunately suffer slight delays. This is unacceptable to us and I have been assured new procedures have been put in place going forwards.
I have contacted you directly offering a discount on your next booking with us as we value repeat customer.
Kind Regards,
Anthony
Complaints Team Leader
Looking4Parking