I wouldnt recommend this company. First Utility never transferred my accounts from the old supplier, yet still charged me for a whole new bill with them. I then got bills from my old electricity and gas suppliers. Obviously I complained and cancelled my direct debit with First Utility. First Utility didn;t cancel my direct debit though, so it went out for four months. I then tried to get a refund, they claimed they had transferred the account from the old electricity supplier, i contacted the old electricity supplier, and they said never heard of the transfer. This is now a year later, they are still not refunding me the whole amount. As for compensation? Frustrated. The cheapness of their offers, has cost a lot.
UPDATE, finally I got my full refund + some compensation. Brilliant, you might think but wait, no, a bill arrives today for an overdue energy account of £276.74, energy accounts that never existed, even a year and a half ago, when I did try to join first utility, with all the associated trauma that went with it, UNBELIEVABLE
Rachel Lightbird found this review useful
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