Order received and returned but NO refund. I was spoken to by customer services as if I was at fault when I hadn't received it after 5 weeks? I think it's criminal that Debenham's keeps the money of it's hardworking customers without qualm. How much money does this company make in this way? Hundreds of thousands a year I suspect?
Don't bother with customer services. They simply don't respond, fail to keep promises (ie. phoning customer's back) and certainly DON'T apologise - let alone compensate!
Solicitor needed so will NEVER use again!
I'm disgusted...thoroughly disgusted! They still have my money and I have followed their returns policy. Why can't they?
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.