Mr mathew townsend´s profile

Reviews (1)

Bambino Direct

shocking

cant fault the product but when a company advertises next day delivery, you usually expect it. 6 days late, with no apology from bambino or the courier. i would of expected a refund on the next day delivery fee, but again no. not good enough for my liking

06 August 2012

Reply from www.bambinodirect.co.uk

Hi Mathew,

I'm very sorry to hear about the delays you experienced with the delivery of your items and that you were left feeling underwhelmed with this aspect of the service (glad to hear you are happy with the actual products)

We take all reviews seriously and this will be escalated to the highest level possible so that we ensure it doesn't happen again.

If you could send your contact details and sales order number to laura@bambinodirect.co.uk I would personally like to investigate this and also take it up with our courier provider.

I look forward to hearing from you.

Kind regards, Laura Dyson
Customer Experience Manager, Bambino Direct

Mr mathew townsend´s profile

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Mr mathew townsend
Reviewer
United Kingdom

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