I bought some tickets for the WWE Raw World Tour show at Nottingham Capital FM Arena a few months ago from viagogo.co.uk. According to the seating plan that viagogo did have advertised on their site when buying the tickets, I was under the impression that the tickets I bought (ORC Row A) would be at the very front. However, the next day I went on the capital fm arena website and their seating plan for this show is different, meaning that the tickets I have bought will not be at the front. As soon as I found this information out, I looked for a phone number so that I could call viagogo and explain that I only want the tickets if they will definitely be at the front but I looked all over the website but could not find a number to contact them on. I did however find a contact form which I filled in asking if my tickets will definitely be at the front according to their seating plan. I was waiting for a reply for about 3 weeks before I wrote to them another 2 times in 2 weeks with still no reply. I did get a reply from them eventually but it did not answer my question and was very confusing as it didn't look like they had even read what I had written to them.
"Dear Hollie Nelson,
Thank you for your email regarding your transaction (ID 2258880) for WWE Raw World Tour on 4/11/2012. We apologise for the delay in responding to your email.
Your order is confirmed and you are covered by the viagogo guarantee. Please ignore any information to the contrary you may have received, which may not be up to date. We will look into this technical issue and will update your "My Account" section as soon as possible.
Thank you for your understanding in this matter.
I have now just looked at the website again today and they have now updated the seating plan and I can now see that my tickets are not for the front row as I was lead to believe when I bought them. I just want my money back so that I can buy some that will be at the front. I believe that Viagogo advertised the tickets falsely and others could have fallen victim to this. I am so disappointed as I was looking forward to being at the front but I have just spent nearly half my wages on tickets that I don't even want :(
08/08/2012 - Still haven't been contacted by Viagogo and its been 48 hours since they said that they would
11/08/2012 - Still haven't been contacted
18/08/2012 - Still haven't been contacted
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